Terms and Conditions
1. GENERAL INFORMATION
These Terms and Conditions apply to the use of the Warrior Within Counselling Support (WWCS) website and the booking and provision of counselling services.
By using this website or engaging WWCS for counselling services, you acknowledge that you have read and understood the relevant terms.
WWCS reserves the right to update these Terms and Conditions when necessary. Any changes will be published on this website.
2. COUNSELLING SERVICES
WWCS provides counselling services to adults aged 18 years and over, both face-to-face in Rockhampton, Queensland, and online.
Counselling is a collaborative process, with sessions shaped around your individual needs, circumstances and goals. While WWCS endeavours to provide a professional and supportive service, individual experiences and outcomes will vary. No particular outcome or timeframe can be guaranteed.
Counselling services are not a substitute for emergency or crisis support.
3. BOOKINGS AND APPOINTMENTS
Appointments can be arranged through the available booking channels.
A complimentary 15-minute introductory call may be available to discuss the service and determine whether counselling with WWCS may be suitable for you. This call does not constitute a counselling session.
Clients are responsible for ensuring that their contact details are accurate and that they are available at the scheduled appointment time.
4. FEES AND PAYMENTS
Current counselling fees are:
Face-to-face counselling: $135 per 60-minute session.
Online counselling: $135 per 60-minute session.
Introductory call: Complimentary 15-minute call.
Payment is required in full prior to the appointment. Payments can be made via bank transfer or Stripe.
WWCS reserves the right to review and update its fees. Any changes will be communicated to clients before they apply to future appointments.
WWCS does not currently offer Medicare rebates.
5. CANCELLATIONS AND RESCHEDULING
WWCS requires at least 24 hours' notice for appointment cancellations or rescheduling.
Cancellations made with less than 24 hours' notice, including non-attendance without notice, will incur a cancellation fee equal to 100% of the scheduled session fee.
If you need to reschedule, please contact WWCS as soon as possible.
WWCS understands that unexpected circumstances can arise and may consider exceptional circumstances on an individual basis.
6. CONFIDENTIALITY AND PRIVACY
WWCS respects the privacy and confidentiality of all clients. Personal and sensitive information is handled in accordance with the WWCS Privacy and Confidentiality Policy and applicable Australian privacy legislation.
Information shared during counselling sessions is treated as confidential, subject to legal obligations and recognised exceptions to confidentiality.
Further information about how personal information is collected, stored, used and disclosed is available in the Privacy Policy on this website.
7. ONLINE COUNSELLING
Online counselling is provided through Zoom.
Clients are responsible for having a suitable device, reliable internet connection and a private space where they can participate in sessions without unnecessary interruptions.
WWCS will take reasonable steps to protect the privacy of online sessions. However, technical interruptions and circumstances outside the control of WWCS may occasionally affect service delivery.
8. CLIENT RESPONSIBILITIES
Clients are encouraged to participate in counselling in a way that feels appropriate to their individual circumstances.
Clients are responsible for providing accurate information relevant to their counselling, communicating any concerns about the service and treating the counselling space with respect.
Clients are also encouraged to raise any questions about the counselling process, fees, boundaries or confidentiality at any stage.
9. EMERGENCY AND CRISIS SUPPORT
WWCS is not an emergency or crisis support service. Emails, website enquiries and other communications may not be monitored continuously.
If you or someone else is in immediate danger, call 000. For crisis support, contact Lifeline on 13 11 14.
10. WEBSITE CONTENT AND INTELLECTUAL PROPERTY
All content on the WWCS website, including written material, images, branding and other resources, is the property of WWCS unless otherwise stated.
Website content must not be reproduced, distributed or used for commercial purposes without prior written permission.
11. LIMITATION OF LIABILITY
WWCS endeavours to provide its services with reasonable care and skill. Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights or protections you may have under Australian Consumer Law or other applicable legislation.
12. CONTACT
For questions regarding these Terms and Conditions or the services provided by WWCS, please contact:
Warrior Within Counselling Support
Ross Building, Level 1, Suite 10
160 Bolsover Street, Rockhampton QLD 4700
Phone: 0473912938Email: hello@warriorwithincounsellingsupport.com